Customizable Anomaly Alert Email Content & Attachments

Feature Request

Customer: Enersee

Overview

Allow administrators to customize the content of anomaly alert emails and attach custom files (e.g. guidance documents, resolution steps). This empowers companies to tailor notifications to their internal processes and provide contextual, actionable information directly within the alert.

Problem

Currently, anomaly alert emails have a fixed format and content. Administrators have no way to add company-specific guidance or resolution steps to these notifications, which means recipients need to look elsewhere for context on how to handle each anomaly type.

Proposed Solution

• Custom email body editor: Let administrators edit the text content of anomaly alert emails from the settings panel (e.g. rich text or template-based editor with dynamic variables).
• Custom attachments: Allow administrators to upload one or more files (PDF, DOCX, etc.) that are automatically appended to anomaly alert emails — e.g. a company-specific troubleshooting guide or standard operating procedure.
• Per-anomaly-type customization: Optionally, support different templates/attachments per anomaly type or severity level.

User Story

As an administrator, I want to customize the content and attachments of anomaly alert emails so that recipients receive company-tailored guidance and resolution steps alongside the alert, reducing response time and improving handling consistency.

Value

• Reduces time-to-resolution for anomalies by providing in-email guidance
• Allows companies to embed SOPs, checklists, or escalation contacts
• Increases the perceived value and actionability of alerts for end users